We at BARBERTREE will work towards customer satisfaction & thus have a very customer friendly cancellation & refund policy.

1. In case we are unable to confirm any appointment made by the customer, the amount collected will be refunded back in the same mode of payment within 7 working days (time taken to refund will be subject to refund policies of the third party payment gateway, in case the same has been used)

2. In case customer wants to cancel the appointment anytime before the time of appointment, we will provide full refund, as per the timelines mentioned in point 1 above

3. In case of no-show (that is where customer did not cancel the appointment, neither visited the service provider at the designated time), the customer needs to claim refund from BARBERTREE within 2 days. The refund will be dependent on the discretion & policies of the service provider (Salon / Spa) in this case and BARBERTREE will help in all commercially feasible ways to get this refund.